Refund policy
Returns & Right of Withdrawal
You have a full right of withdrawal for 30 days after you have received the item if you are not satisfied. To return a product, it must be unused, and all labels and accessories must be intact.
You are responsible for the item until we have received it.
To make a return, contact us first at inquiries@ninjaplast.se.
When we have registered the return with us, we will notify you via email or automatically refund the amount. The inventory cost is €19 and is deducted from the refund. Shipping is not refunded.
Invoice adjustments are handled by Klarna or Shopify.
Complaints
Does your item not match the description or is it damaged?
Contact us here with the following information:
- Your order number
- Description of your case
- Photo of the product if damage has occurred, this is to be entitled to a refund or new delivery
Please note that the complaint period is 30 days from the date your package was delivered.
Together we will agree on how to resolve the issue.
Uncollected Package
Your package usually remains in the box or at the agent for about 7 days and must be collected during that period from the time you receive a notification from your collection point or SMS notification. If you do not collect the package within the allotted time, it will be sent back to Ninjaplast, and you will be charged €29 for the return cost. Shipping is not refunded.
This also applies to incorrect address details that result in the package not being delivered and sent back in return.
Have you not received a notification about your delivery, or have you been waiting a long time for your package? It is usually because the wrong phone number or email has been provided when ordering, and the notification does not reach the correct number. Please contact us on inquiries@ninjaplast.se.
